FAQ's
How long does shipping take?
Orders are typically delivered within 8–14 business days after dispatch. For more details, please refer to our shipping policy.
Can I cancel my order?
If you need to cancel, contact us as soon as possible at support@blvckpearl.com.
Once an order has been processed, cancellation may not be possible.
How do I return an item?
Email us at support@blvckpearl.com, and we’ll guide you through the return process.
Why was my order canceled?
Orders may be automatically canceled if flagged by our fraud protection system (e.g., mismatched details or failed payment attempts).
If you believe this was an error, contact us and we’ll resolve it.
Received a defective or wrong item?
Contact us within 15 days of delivery at support@blvckpearl.com with:
- Order number
- Item name
- Issue description
- Photos of the product
We’ll take care of it.
Customs, taxes & duties
International orders may be subject to customs fees or import taxes. These are the customer’s responsibility and may vary by country.
Delayed or lost orders
Please ensure your shipping details are correct. We are not responsible for incorrect addresses.
If your order is delayed or missing, contact us—we’ll initiate an investigation.
Refunds for lost items are processed after confirmation from the courier.
Unclaimed packages
If a package is returned due to being unclaimed, additional shipping fees will apply for resending.
Still need help?
Reach out to us at support@blvckpearl.com and we’ll assist you.